If you aren’t following consistent sales forecasting methods, you could end up making some bad decisions.
Be honest. You have no idea what your company is going to be making this time next year. Or, you have an idea of next year, but what about 2020? Sales forecasting solves this!
You may be growing, but it’s not something you have much control over.
Most B2B businesses don’t bother creating a sales forecast.
Instead, they tally up their sales for the month, and compare it with the month before or the same month last year. If their sales are up, happy days!
If not. “Oh, no. We have to focus on sales, or ads, or [insert another panic move here]”.
I’ll be honest with you, it’s easier to take a snapshot of your earnings month over month and decide what to do then and there. That said, it’s no way to monitor your sales—and it is certainly no way to improve them.
Adding up your sales per month may tell you whether you are doing good or bad, but sales forecasting can actually help you to grow your business.
Making the Case: Sales Forecasting
From better inventory management (if you sell physical products, like Amazon FBA), spotting opportunities for your business, and setting budgets—there is a lot to like about sales forecasting.
The same can apply in SaaS and really any other business. The true importance of sales forecasting lies in its ability to allow you to take advantage of future changes and opportunities. By having a good idea of your future revenues (when and where they will be generated) you will give your business the ability to take advantage of any future changes.Uncertainty is a roadblock that will hold you back if you are not prepared. Click To Tweet
But, with reliable sales forecasting, you have the strong basis needed for future planning. You will be able to react to any situation and you will be able to carefully plan your business’ route to success.
Sounds good, right?
“The most reliable way to forecast the future is to try to understand the present.” — John Naisbitt
How Sales Forecasting Is Done (Hint: It’s Not Easy)
Unfortunately, B2B sales forecasting isn’t a walk in the park. Most companies don’t have the enormous sales volumes needed for statistical sales forecasting models.
Because of this, they choose one of two sales forecast methods: forecast categories and the weighted pipeline.
The forecast categories approach is when you have different categories and you allocate opportunities to each category based on their degree of certainty. The weighted pipeline approach involves the application of a closing probability to live opportunities.
Both of these are easy. But, that’s about as far as the good news goes.
There are many drawbacks associated with both techniques, including closing dates and judgmental amounts.
The main problem, especially with the weighted pipeline approach, is that the all-or-nothing nature of B2B opportunities is ignored.
This is no good. No good at all.
So, what approaches can you add to the mix to improve sales forecasting?
Biggest Piece of the Puzzle: Document the Sales Process
A well-documented sales process IN WRITING is key.
This is because both forecast categories and the weighted pipeline approach need your opportunities to be in a stage that accurately reflects how far along they are in your sales process. Your sales reps also need to know exactly where they are. And they need to know exactly what to do next.
Looking at the buying processes of the prospective client will enable them to work out their next moves.
You should put together a small requirement list at this stage. Some CRM applications enable validation rules to be created so you know what opportunities should be taken to the next stage and what opportunities shouldn’t.
Use these sparingly, as they devalue data quality.
A sales process will make or break your forecasts. Having one makes your revenue more predictable and gives you a base from which to set and achieve targets for the future.
The importance of sales forecasting
Sales forecasting helps you create a complete financial forecast for your company. It’s a crucial part of any business’ financial planning.
A sales forecast helps you get an idea of how many customers you’re supposed to close next month or quarter, as well as generate an estimate of your customers’ spending.
It allows you to understand how much you can afford to spend on marketing, operations, and administration. It also gives you an insight into whether you need to hire more sales reps to meet your sales goals, as well as how much you can afford to spend on new hires.
Additionally, sales forecasting enables you to create quotas for your sales reps, which, in turn, motivates them and helps them meet their targets.
The purpose of a sales forecast is to help you make informed decisions regarding your business and its growth. Sales forecasting reduces uncertainty and enables you to anticipate change in your market, as well as allows you to improve both internal and customer communication.
In essence, sales forecasting helps you plan for the future and enables you to create a 360 degree business plan.
Types of sales forecasting
There are large number of different ways you can approach sales forecasting. In this section, we’re going to go over five popular methods of forecasting sales you can use get a better idea of how your sales team could perform in the future.
A lot of sales managers rely on intuitive forecasting by asking their sales reps to provide an estimate of how likely they’re to close a prospect. While this method does rely on the people who are the closest to prospects (sales reps), it comes with a few drawbacks.
Most sales reps are optimistic by nature and will often give estimates that are overly generous.
Additionally, it’s hard to verify reps’ claims and assessments in any scalable way since this would require a sales manager listening in on sales reps’ calls, shadowing their meetings, and reading their conversations.
Intuitive forecasting is mostly suitable in the early stages of a product or company when there’s no historical data that could be analyzed and used to create a sales forecast.
Historical sales forecasting
One of the quickest ways to make a prediction about how much you’re going to sell in the next month or quarter is to look at the previous period and assume that you’ll generate the same or better results.
When making a sales forecast using historical forecasting, you can also take into account your sales’ historical growth.
For example, if your sales have been consistently increasing by 5 to 7 percent every month, you can assume that you’ll experience an increase in sales that’s within that range next month.
Pipeline-based sales forecasting
Pipeline-based sales forecasting relies on reviewing every opportunity in your pipeline and then calculating the chance of closing it based on the rep’s average win rate and the value of the opportunity.
It’s highly dependent on the quality of your data. If you use imperfect data or make a mistake in your calculations, your entire forecast won’t be of any value.
To ensure that your data is accurate and reliable, train your sales reps to regularly add relevant data to your CRM.
Multivariable sales forecasting
Multivariable sales forecasting is the most sophisticated out of all forecasting methods. It relies on predictive analytics and takes advantage of data such as the length of your sales cycle, closing probability, and sales rep performance.
This type of forecasting is necessarily done with the help of costly advanced analytics solutions, making it unavailable for teams with smaller budgets.
Sales Forecasting Methods
There are several basic methods (like this post from SalesHackers points out) of getting an accurate number, but we’re going to focus in on the basics. If you can figure up the basic math and the few calculations you’ll need, the forecast will end up more accurate than a “ballpark figure”.
Step One: Gather Data
- You’ll need to figure out how many leads you’re getting (for each particular month) as well as the sources of those leads (to help you grow).
- Then, figure out how many of those leads (again, per month) turned into bona fide clients (i.e. conversion rate).
- Finally, you’ll need to figure out the average sale value. How much did the average new client pay to get your products/services?
Step Two: Set the Goal
Once you have numbers that show where you’ve been, you can figure out where you can realistically go. If that sounds like Matthew McConaughey trying to sell you a Lincoln, sorry. But it’s true.
Goals and forecasts are two sides of the same coin.
Your aspirations can’t be met without facts and facts have to be put to use. Using your current sales and methods can help you set realistic goals, and ambitious goals can help you create and improve revenue streams.
Example: Let’s say, a software-as-a-service (SaaS) product is making $70k/mo on average. That number comes from servicing around 200 clients. Not bad, but the company really wants to make it to 7 figures (or about $84k/mo) within the next 6 months.
What’s to say that your goal shouldn’t be a million within 6 months? Now, if you’re trying to quadruple it within the same timeframe—that would be a monumental undertaking that requires infrastructure, staffing, and a lot more leads than you currently get.
See the importance of forecasts?
Is there a way to reach a revenue goal and accurately forecast that it can be done within a foreseeable timeframe? Yep.
You see what you’re doing and set the goal. Now, it’s all about working backwards.
Step Three: Do the Math
Keeping with our example goal, we have to break down the individual elements in order to forecast how much revenue is necessary to meet the goal.
This is also the part where you need to know which number affect your business the most.
At $70,000/mo in revenue and 200 clients that is an average revenue of $350/mo per client. But forecasting isn’t always as simple as adding 25 clients within six months.
Our example was a SaaS product and there is churn, or the percentage of clients that leave on a monthly/annual basis. If our example company is gaining 10 clients a month, but losing 8 one month and 11 the next.
If you simply look at “this time last year”, you see growth, but it’s not really forecast-worthy.
The best plan to accurately forecast would be to discover why people are leaving and reduce their churn. If they can find the metaphorical leak, it will produce consistent growth. Instead of losing most of your incoming clients, revenue will stabilize from month to month and increase in a trackable fashion.
But What If Retention Isn’t an Option?
If you aren’t losing your customers, then it’s not churn, but it is acquisition.
Most businesses will have to gain new clients to increase revenue instead of retaining current clients. If you’re an agency that specializes in SEO, you may lose clients due to success. Or, if you are a B2B, clients may buy once and not need anything else from you.
If you’re product is not on a recurring revenue model—the only way to grow is to forecast and plan out how you’re going to acquire new clients.
Doing this will require you to understand which methods are working for your lead generation. Figuring out where the best quality leads are coming from and increasing those leads in a way that is manageable—while helping you reach your forecasts.
For detailed calculations based on your situation we’ve found these posts super helpful:
- How to Calculate Annual Sales Growth (from The Motley Fool)
- Forecast Calculation Examples (from Oracle)
- How to Forecast Sales (from Lean Business Planning)
Nailing the Accuracy of Your Sales Forecasts
One thing that you do need to get right is the accuracy of the sales forecast. You can’t cut corners.
While there will always be volatility, competition, and even economic factors that make forecasts not 100% accurate—issues should be the exception and not the rule. You want to be somewhere in between the accuracy of Minority Report (creepy level of accuracy) and Bill Murray in Groundhog Day (laughable inaccuracy).
One’s impossible to achieve, while the other is as frustratingly useless as the predictions of a weather-predicting woodchuck.
What’s the point in setting a goal without the data that proves you can actually hit it?
It may be quicker and easier, but the figures won’t add up in the future, and you’ll end up making bad decisions. This ultimately gives you a big headache and lots of problems on your hands. A shortcut that is definitely not worth it.
So here are some tips to help you get the accuracy of your forecast right and hit those sales targets.
Decide Where to Focus
You can’t give everything equal attention. Categorise the deals and lead/growth strategies, using one of the following three:
- Must win NOW: Pick those lead generation tactics that work and increase them. Or, like our example, lower churn and improve onboarding to watch revenue rise.
- Must develop for next quarter: Next, set up the tasks/experiments that you’ll need to hit longer term goals and ensure that you’re hitting your growth potential.
- Qualify out: Keep detailed track of everything and review data to see if things are on target. Forecasts will become more accurate over time if you rely on data as you move forward.
By splitting the deals up into the three categories, you will know what to give your immediate attention to.
Next, avoid surprises! Surprises are a no-no in the business world. This isn’t the equivalent to your partner whisking you away to the Caribbean for a week. You need automated visibility in each deal so you can see what has changed from week-to-week, so you can make informed decisions about your next moves.
Don’t allow for subjective forecasting. Customer verifiable outcomes should form the basis of your sales process.
You also need to know your team’s quota, as well as the projected achievement and current closed achievement, so you can compare against the quota. Sounds easy enough, right? Yet so many businesses don’t do this well! Don’t be one of them.
Work on Your Sales and Marketing Alignment Culture (Smarketing)
You need to establish a culture of collaboration, learning, and accountability if you are to improve the accuracy and quality of your sales forecasts. So, how do you do this?
You need to reward honesty and accuracy, and aid your team by aligning the sales and marketing efforts (or smarketing). We’ve highlighted the importance of accuracy, so create an environment where honest changes are rewarded and encouraged, even if the news isn’t good news.Make updating the forecast easy and fast for your reps, and mandatory too. Click To Tweet
Conduct regular deal reviews, read market changes and their impact on closing behavior, know your sales cycle length, and use consistent definitions.
Remove as much of the politics as possible.
I mean, who likes politics anyway? Remove amateurs from the process, reward accuracy, and decouple forecasts from quotas.
Make Sure Your Data Collection Process Is on Point
You wouldn’t live in a house that was built on a rocky foundation, would you? Well, let’s hope not!
Data collection is the foundation of your sales forecast, so you need to do it correctly. It needs to be consistent and accurate.
Otherwise, you will be doomed from the start.
If you don’t use a consistent counting method, the impact could be disastrous. This is especially true for a B2B environment, as the customer journey is a long one and they engage with a wide number of channels.
Make sure you have a centralized system in place for tracking conversions from all campaigns and channels – the entire journey.
Reality Checks for Closing Dates
Remember the two techniques mentioned earlier—forecast categories and the weighted pipeline approach? Remember the drawbacks?
Well, one of them was the exposure to bad closing dates—something both techniques suffer from.
There are three reality checks you can use for closing dates, which will boost your sales forecasts considerably.
The first is to back pedal. You know your sales process. You know about each pipeline stage; the requirements and the length of time they take. This means that you should start from the closing date when looking at an opportunity. Back-pedal through the process to see if you arrive at today’s date. If so, your closing date is accurate.
You should also identify stagnating opportunities early on and hunt outdated closing dates down.
Stop Getting Sales Managers to Do Sales Forecasts
Be honest; right now, does your sales manager pull together reports and spreadsheets? They then meet with the reps to check off the boxes, right? This is no good!
Why? Well, executives and managers are far too removed from actual buyer behaviour for this to work.
An individual reps pipeline makes up the basis of your sales forecast. The best reps, therefore, have the most accurate pipelines and forecasts. One of the best things you can do is ask your sales and marketing team how many leads they’d need to reach the new target.
This means that your reps are the key to your forecasts.You should trust your reps to give you factual insights and compile quality forecasts. Click To Tweet
Now is a good time to get your sales managers to coach your reps on understanding buyer behaviour and how to create their pipelines with this in mind.
Dealing with Complex Human Behaviours
You don’t need us to tell you that humans are complicated creatures.
Unfortunately, you still have to make an effort to understand them. Do this, and you will see your forecasting performance improve.
So, what are your options?
- First, you need to build an accurate understanding, and this means using evidence, of where the prospect is in their decision-making process. Before they make an order, what steps are required?
- Then you need to build an accurate assessment, again using evidence, of how well positioned you are compared to other options the buyer is considering.
Sometimes the evidence is clear, other times you will need to go looking for it. Either way, you will miss something important if you don’t know what you are looking for!
Sales forecasting mistakes you need to avoid
You’ve learned a lot about sales forecasting today. There’s one thing we haven’t covered yet though, and those are sales forecasting mistakes you need to avoid.
Here are the most common ones you should try to steer clear of as much as possible.
Relying on hunches
One of the most common sales forecasting mistakes is relying on hunches and instinct to try to predict sales.
While you’ll always be working with a few unknown factors when making a forecast, that doesn’t mean that you shouldn’t take advantage of the data you have, including one or more know factors and historical data.
Forecasts based on the above will always be more closer to reality than those that are simply based on instinct.
Not consulting your sales reps
Failing to consult with your sales reps when making a sales forecast is a big mistake. Your sales reps have an in-depth understanding of your prospects and customers, as well as their buying intentions and habits.
Take advantage of this when making your forecast and ask your sales reps for their opinion.
Ignoring historical results
If you have any sort of historical sales data (which you should have, unless you’re a new business), it’s a mistake to ignore it when making your sales forecast.
Your past sales results can help you understand how long it usually takes for your team to close a deal, as well as the average value of an opportunity, which, in turn, allows you to make better sales forecasts for the future.
Failing to adapt
Failing to adjust and refine your forecast as time goes on is another big mistake.
The data you use to make forecasts isn’t static, it changes over time, and your sales forecast needs to reflect those changes.
You should continuously be reviewing and recalculating your sales forecast based on the most recent available data. This is best done with the help of a CRM that can help you track and gather information about your customers’ behavior and their sales pipeline status.
So, hopefully, you now have an understanding about the different sales forecasting methods you can use to improve the quality and accuracy of your forecasts.
While forecast categories and the weighted pipeline approach may be easy, they aren’t good enough on their own. However, you can mitigate their numerous drawbacks with the sales forecasting tips that have been mentioned above.
Make sure your sales process is documented, check closing dates, create the right work culture, and ensure you collect data properly to begin with, and you won’t go too far wrong!
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