If you’re interested in learning about the different operations roles in startups, then this blog post is for you! I’m always curious to learn about new and upcoming businesses, so when I heard about startup companies, I was intrigued. After doing some research, I discovered that there are many different types of operations roles within a startup company.

These positions help to keep the business running smoothly and efficiently. In this blog post, we’ll take a look at some of these essential operations roles in startups.

What is Business Operations? Do I Need It at My Startup?

Business operations is all about helping an organization get the most value out of its resources. These resources are human, physical, and informational.

Your business operations team is tasked with making your organization as efficient as possible.

Imagine a marketing executive who prepares weekly reports on the performance of your marketing team.

Imagine this employee is earning a salary of $150,000 per year. 20% of that amounts to $30,000 in lost productivity for your business each year.

You’re probably right that $30,000 is too much to pay, especially when the outcome is so low.

This is just one example of how organizations can run more smoothly. I’m sure you can think of 10 more ways on your own.

What if you had a team of specialists who were always on the lookout for inefficiencies in your organization? They could help you get rid of these costly inefficiencies, freeing up extra resources for your organization.

At a startup, it can feel like your job is to constantly build and improve upon the company. This can be a never-ending task, but it’s important to remember that every floor you add makes the skyscraper stronger.

This analogy really resonates with me, as I’ve experienced both working for a startup and at a larger corporation.

At a high-growth-stage company, you have multiple groups working in tandem to build a bigger and better product.

If you’re part of a company where no one seems to be keeping an eye on the foundation, then you might feel like you’re adding more and more levels to your office building, but no one is making sure it’s built on solid ground.

The operations team is responsible for handling this issue.

Business operations is all about making sure your organization has efficient processes, the right tools, and enough data to work with. It’s a critical part of any business, and investing in it from the start can help you avoid a lot of headaches down the road.

    Operations Roles in Startups: Early-Stage Startups vs Mature Startups

    The stage at which a company is in terms of scale and age can make a significant difference in the realities of startup operations.

    Operational roles in startups at an earlier stage are more flexible and diverse. They may include multiple functions that go beyond what is normally considered ops. Although there are opportunities to grow quickly, compensation and benefits may be less generous. Formal development opportunities will be restricted and there is a possibility that the company will outgrow you.

    Ops roles in later-stage startups are more rigid and specialized, which can lead to a higher barrier of entry and slower progression, but better compensation, benefits, and formal development options.

    Founders need to remember that the ideal candidate profiles for operations roles vary depending on the stage of a company.

    It’s not easy, sorry! Startup operations are not easy to define, just like operations in general. However, there are some common frameworks that can help you understand it.

    It all depends on the nature of the startup as well as its structure. The fundamental purpose of operations is the same in a startup organization as it is in a larger organization. Ops is about leading people and solving problems.

    It also involves managing resources efficiently to deliver high-quality products and services. This often boils down, practically speaking, to creating policies that drive efficiency and allow collaboration between departments.

    If you are looking to move into startup operations and have some experience in operations, it is important to understand the meaning of ops in this setting and how it impacts your job prospects. Do not worry about whether your skills will be transferable to this environment. They almost certainly are, if you are targeting the right roles at the right startups.

    If you are a founder but have not yet figured out what operations means to your company’s growth, keep in mind that a solid operational foundation is essential for your success. It’s a good idea to start building this structure as soon as possible.

    Startup operations in the early stages

    The operations function has more responsibilities in the beginning, so the roles are more generalist. Even a director or head may manage payroll (finance), drafting employment agreements (HR/legal), and ordering office furniture (facilities) at the beginning of their journey.

    This is on top of their core business which, especially in an operationally intensive startup, can be quite substantial and time-consuming.

    For startup operations roles at the early stages, it is important to have a good command of leadership and management. You must be willing to work hard.

    Scale-up and later-stage startup operations

    The more mature a startup is, the more likely it is that its operational roles will be more differentiated. A group of specialized sub-functions may emerge from what started as a general ops function. Some or all of these specialisms might become independent functions, such as compliance strategy or operations strategy, or they may be combined under a higher-level function like sales or human resources.

    Some startups may not have finance, legal or facilities as part of their operations. This depends on many factors, including the industry, the legal and regulatory context, founder preference, and the background of the lead ops person.

    How To Succeed In Operations Roles?

    Operations professionals need to have a wide range of skills in order to be successful. They must be able to wear multiple hats and build ops teams from scratch. This can be challenging, but it is also rewarding.

    Operations is a challenging, yet rewarding, career path. Each day brings something new, and there’s always an opportunity to make a positive impact on your company’s sales.

    While ops jobs vary across companies, there are certain skills that all professionals should possess.

    Here are the main 4 tips:

    Stay Organized in Your Own Workflows

    In ops, you never know what you’ll be doing on a given day. With duties that range from improving the technical aspects of a product to optimizing its revenue streams, SaaS (software as a service) operations pros have to manage an infinite number of tasks and multiple projects simultaneously.

    Next, your sales reps are asking for changes to your CRM, and before you know it, you’re knee-deep in spreadsheets.

    How do you keep yourself motivated when things are always changing?

    The best way to stay ahead of the curve in the ever-changing world of ops is to be organized and efficient in your own workflows. By finding a simple habit that works for you, you can stay on top of the constantly changing landscape.

    Be honest in your processes

    In fast-growing startups, it’s common to get so excited about new market or revenue growth strategies that we forget to take a step back and reevaluate our overall strategy.

    But building processes should be your top priority, not focusing on anything else, until you’ve built the core ones that you can truly trust.

    When you’re starting at a new company, it’s important to make sure that the sales process is sound. Ignoring fundamental issues with a broken sales process will only make bigger problems down the road.

    In order to identify and subsequently fix a broken sales process, it is essential to be honest about the current state of affairs. This means sitting down with team members to gain an understanding of which aspects are not working as intended, and why this may be the case. Only by being transparent about the issues at hand can meaningful progress be made towards resolving them.

    Being proactive and solving problems before they become major barriers is essential for company growth. This can be daunting, but it is worth it in the long run.

    If you’re not honest about the shortcomings of your core processes, you’re only setting yourself up for trouble in the future. No matter how much experience you have, this will eventually catch up to you and cause major problems. Be proactive and solve these issues before they become roadblocks to success.

    Get the bigger picture

    While it’s important to have alignment between departments, you don’t need to know the inner workings of every team to be successful in your role in Operations.

    To achieve success in operations, you need to be aware of the company’s overall direction. This was how Megan was able to help her team through a successful funding round of $100 million. By having this mindset, she was able to focus on one key question when making decisions about her work.

    To answer that, you need to understand the benchmarks that lead you to that objective. A key benchmark that a company striving for major investment may focus on is increasing market reach and securing full coverage.

    When you focus on achieving specific milestones, you’ll get a better sense of how each task relates to others. As you start seeing these connections, you can develop insightful strategies and share them with teams to help keep everyone aligned. This type of focus is essential for any startup that wants to be successful in operations because it allows you to prioritize when there are countless competing priorities and possible directions for your work.

    Keep working hard, keep learning, and trust your process.

    Success in startups is often the result of many small victories. While everyone wants to be the one who increases revenue and makes big impacts on the business, it’s the small things that often go unnoticed that will get you there.

    The best way to find sustainable success in an operations career is to stay humble and focus on the current work without getting ahead of yourself.

    It’s important to stay active and continue learning even after you’ve achieved success in your operations career. By networking and utilizing resources, you can gain practical insights that will help you prepare for bigger opportunities down the road.

    When it comes to finding success in high-growth operations, utilizing resources and networking with other professionals in the field is key. By doing so, you’ll gain practical insights that will help you prepare for bigger opportunities down the road.


    If you’re looking to learn more about operations roles in startups, then this blog post has been informative for you. These tips are will help you keep the business running smoothly and efficiently. I hope that this article has given you a better understanding of what these roles entail and how they can help your startup succeed.

    Need Help Automating Your Sales Prospecting Process?

    LeadFuze gives you all the data you need to find ideal leads, including full contact information.

    Go through a variety of filters to zero in on the leads you want to reach. This is crazy specific, but you could find all the people that match the following: 

    • A company in the Financial Services or Banking industry
    • Who have more than 10 employees
    • That spend money on Adwords
    • Who use Hubspot
    • Who currently have job openings for marketing help
    • With the role of HR Manager
    • That has only been in this role for less than 1 year
    Just to give you an idea. 😀

    Editors Note:

    Want to help contribute to future articles? Have data-backed and tactical advice to share? I’d love to hear from you!

    We have over 60,000 monthly readers that would love to see it! Contact us and let's discuss your ideas!

    Justin McGill
    About Author: Justin McGill
    This post was generated for LeadFuze and attributed to Justin McGill, the Founder of LeadFuze.