Want to know how to be a good salesperson?
Not many people are born natural salespeople.
For most, it’s a long journey that involves plenty of falling down, picking yourself up, and getting back out there. There are also those who strive to learn how to be a good salesperson.
While there is no one-size-fits-all approach to selling, there are certain tools, mindsets, and processes that can help you sell more, fall less, and keep your sanity as you navigate the world of sales and build your book.
We interviewed some proven successful salespeople on how they overcome some of the most common struggles and problems that new salespeople find themselves dealing with. This is perfect for you if you want to know how to be a good salesperson. Here’s what one expert has to say:
“I spend a lot of my time talking to the wrong customer.”
5 Qualities of Outstanding Salespeople
Before we directly jump on how to become a good salesperson, let’s take a look at these qualities that the best salespeople possess:
When confronted with a tough circumstance, a person with a good responsibility does not cast blame on others.
This sort of individual does tasks and bears responsibility for any discrepancies that occur.
He or she is not confrontational, nor does he or she attempt to place responsibility for the issue on situations or other individuals.
An individual with concentration is inwardly motivated to attain goals and is capable of being attentive to a single subject.
Individuals that are focused are more strict of themselves than others and are self-motivated. They are capable of controlling themselves and recognizing what has to be done to accomplish their objectives.
Focus generates the best outcomes in a salesman when it is matched with compassion.
You see, those who know how to be a good salesperson listens to and empathizes with the client while remaining focused on predetermined goals and who are capable of translating these goals into customer-centered solutions.
Empathy is the capacity to connect with consumers, to feel their emotions, and to treat them with respect.
Empathy is NOT the same as compassion, which entails a sense of obligation to another person.
It entails more than simply comprehending their issues objectively.
By being on the side of the customer and not looking judgemental, a salesman may earn their trust and create rapport.
Empathy enables the marketer to read the consumer, express care, and demonstrate a genuine desire in offering a satisfactory answer.
Both ego drive and positivity need persistence. However, ego drive is perseverance with the goal of excelling and, most importantly, winning.
It is entirely a matter of competitiveness. When a person perseveres with fists clenched and a teeth-gritting desire for success, you may detect a strong ego drive at work.
This individual is self-motivated with a clear vision of the goals he or she wishes to accomplish.5 Optimistic
A salesman who possesses a good dose of optimism may be defined as somebody who is reluctant to grasp the concept of powerlessness.
This individual possesses perseverance—- quality that is important in the sales field, given the regularity with which salespeople face rejection.
When confronted with defeat, some people would throw their arms up in the air and accept their fate since they feel powerless to change the circumstance.
Now, be one of these great salespeople and learn how to be a good salesperson by following the tips from the pros.
10 Tips on How to Be a Good Salesperson
1 Do Your Research Ahead Of Time
Sales is often assumed to be a numbers game, but it’s important to do your research ahead of time and ensure you’re reaching out to the right people.
- How many employees does the company have?
- Do they have several offices?
- Are they a smaller branch of a larger company?
- Has the company been in the news lately?
All of this information is important to know and can be found online through resources such as a company website, Google, and LinkedIn.
2 Ask The Right Questions
If you want to learn how to be a good salesperson, you HAVE to master this skill.
“It’s critical that you ask the right questions to qualify the buyer,” says Alex MacWilliam, a real estate veteran. “For us, that’s figuring out what someone wants in space. Are there any deal-breakers for them? What would be their perfect scenario and why?”
In any industry, it’s critical to ensure the deal will be a win-win for both parties, and asking the right questions can be a great way to get to know your prospect’s business and show genuine interest.
What sort of metrics do they rely on to consider themselves successful?
Knowing what is important to your client gives you a huge step up in being able to explain how what you have to offer fills a desire or need of theirs and will ultimately help them be more successful.
3 Always Seek To Understand First
Before you can hope to help a prospect with your products and services, whether they be financial services, insurance, or software, you have to understand their needs and what drives them.
“Anytime you begin speaking with a potential customer, you absolutely have to understand them first,” Says Matt Bodnar, Partner at Fresh Hospitality and Venture Capitalist. “Gaining this understanding will save both you and the prospect time, and a true interest can help build relationships and trust in the future.”When speaking to someone from your prospect’s company use several “what” and “how” questions. Click To Tweet
These questions draw out more information and can give you the upper hand:
- What are your goals for 2017?
- How are your salespeople measured on their performance?
- What about your current products that your customers like the most?
The more you understand about the prospect, the easier you can sell to them. This is one crucial thing to keep in mind as you learn how to be a good salesperson.
4 Alter Your Mindset – Embrace Your “No’s”
There are many ways to say no, and in sales, you better get used to hearing each of them.
The good news is there are several tactics you can use to get used to it.
“I actually got to the point where I would welcome the “No’s” and use a reward system,” says Bob Goostree, VP of Sales at Fresh Technology.
“I’d sit down and tell myself I was going to hear NO and that once I got to 15 no’s, I would take a break and reward myself with a walk, snack, anything to help me step away.”
Doing this can actually trick your brain and calm your nerves when making calls and also keep you from quitting once you’ve got one “yes.”
5 Find a Mentor and Community
“Seek out mentorship as soon as possible and start asking questions,” advises James Palumbo, Business Development Specialist at Chevron. “Network as much as possible and really take advantage of asking upper management questions.
Finding the right mentor, you can rely on can really help your career and grow your knowledge in the long run.”
Oftentimes the best way to learn a new trade is from those who have been there and done it successfully in the past.
Salespeople are pulled to these communities to share what works, what doesn’t work and even swap battle scars and personal stories.
If you crave that personal interaction, Meetup can be a great place to find a group in your local area and one that meets regularly.
Everyone in sales goes through similar struggles and sharing them with a community, you can contribute to and become a part of can not only help you learn but reassure you that it’s not just you who has seen struggles as well.
“I don’t sound personal over the phone.“
6 Get Creative
It can be hard to make a personal connection over the phone.
Not only are you trying to explain who you are and what you’re offering, but you want the other party to want to meet with you.
“You really are just another voice over the phone at first,” recalls Robert Brock, CEO of Strength in Creative and veteran salesman.
“We found a way to drive sales using embedded videos in email. We’d create the personal video, embed it in a personal message, then send the link to the prospect. It worked extremely well.”
“Of course, just being on video doesn’t solve all your problems.
You still need to look presentable, deliver your value proposition, and seem genuinely interested, all in about 90 seconds.” As Robert points out, sincerity is key.
But delivered properly, video can provide a personal connection with prospects and show them how you carry yourself and make a great first impression.
Today, there are services to integrate video into email seamlessly without utilizing YouTube or Wistia, but the power of video is proven.
7 Invoke Reciprocity – The Lumpy Mail Tactic
In his book Influence: The Psychology Of Persuasion, Dr. Robert Cialdini examines the Weapons Of Influence.
Using examples, Dr. Cialdini shows us how to be a good salesperson by showing that reciprocity is one of the most powerful tools of influence we possess.Reciprocity means when someone gives you something, you’re likely to give them something back. Click To Tweet
In sales, this weapon of influence can be used extremely effective when it comes to getting your foot in the door and the right person on the phone.
“For extremely high-value leads, we like to send them what’s called Lumpy Mail to let them know who we are, and it’s extremely effective,” says Kate Cameron, Lead Generation Specialist.
“This usually takes the form of a package where we ship them a customized letter explaining how I think we can work together, some customized swag with our logo, and my contact info. This shows the lead that I’ve done my research, put in the work, and I’ve given them something useful such as a car charger or phone case with our logo on it.
Not only does this provide value, remind them of us, but also it makes them much more likely to take my call when I call in. This can also be a great way of bypassing gatekeepers saying, I sent Mr. Lead a package the other day, and I just wanted to follow up on it and be sure he got it!”
8 Follow-Up: Surprisingly, Most Don’t
It seems common sense, but you’d be surprised at how few salespeople actually stay on top of their leads.
“Even if at first there’s no need to fill immediately email them and check in now and again. Send industry news, holiday greetings, and be sure that when the need arises, it’s a no-brainer in their minds that you’re the one to call.
That means without following up, your chances of succeeding in sales are slim to none.
“I can’t seem to get past the gatekeeper.“
9 Befriend The Gatekeeper and Respect Their Position
Gatekeepers are there to keep you from getting through to decision-makers without an appointment, many other user-friendly CRM systems.
While it can be very easy to get angry with someone who isn’t putting you through or pointing you in the right direction, it’s never the right move to get upset with a gatekeeper.
“Never be rude to someone who can hurt you with inaction,” says former FBI Hostage Negotiator and CEO of The Black Swan Group, Chris Voss. “Think about it. To completely end your chances of making a sale, all these people have to do is nothing.”
A gatekeeper can simply hang up the phone, not take your future calls, and to them, it’s nothing. To you, it could mean losing that potentially huge sale. Start by asking them questions about the business.
By asking them questions and bringing them into the process, not only do they begin to like you more, but by responding, it creates a kind of team out of the two of you. Gaining you as an ally as opposed to an enemy.
10 Get on the Decision Maker’s ScheduleMost business owners are the first to arrive and the last to go home. Click To Tweet
Knowing this, take advantage of it!
Start making your cold calls early in the morning and right before you decide to go home.
Dr. James Oldroyd from the Kellogg School of Management conducted a study that found that early morning cold calls are 164% more likely to qualify a lead than those made later in the day.An early morning cold call is 164% more likely to qualify a lead than one made later in the day. Click To Tweet
So in practice, both the early and the late birds find themselves with worms. What strategies are you working on as you learn how to be a good salesperson?
Whether you’re starting as a salesperson or are an experienced professional, these 10 tips will help you be the best in your field. We hope that this blog post has been helpful as you learn how to become a good salesperson. We wish for nothing but success on your journey! Now conquer the world this 2021 and build your own empire in the coming years.
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